Terms and Conditions

Car rental agreement with driver:

 

KEY POINTS :

  • Reservations must be made at least 06 hours before the required pickup time.
  • You can change, modify or cancel your reservation at any time up to twenty-four hours before the travel start time.
  • If you need emergency or emergency service, please give us a call. We will try to help you but cannot guarantee that a driver and vehicle will be available at short notice.
  • A child, regardless of age, counts as a passenger.
  • If you need to transport a wheelchair, please specify this when booking.
  • Your statutory rights are not affected by these terms and conditions.
  • This site is operated by Prestige Driver The terms "we", "us" and "our" refer to Prestige Driver

This document sets out the terms of use for our transport and related services, the prestigiousdriver.be website (“website”), any Prestige Driver application (“App”), which together will be referred to as “Services” later. The term “you” “your” or “Customer” refers to any user of our Services such as a passenger, customer, visitor, guest, user, registered user or account holder.

By using our Services, you acknowledge and agree to be bound by the following terms and conditions.

Your statutory rights are not affected by these terms and conditions.

TERMS OF USE

It is your responsibility to ensure that the Services available to you meet your personal needs.

In accordance with the provisions of the General Data Protection Regulation (GDPR), you must authorize us to contact you. Your authorization will be deemed to have been given if you voluntarily provide us with the contact information (telephone number, e-mail address, etc.) necessary to respond to your request or to confirm or provide the services requested.

You warrant that all information you provide to us is true, accurate and complete and that providing such information to us will not infringe the privacy of any other person.

It is your responsibility to protect the confidentiality of any username and password you use to access our services.

When using our services, you agree to comply with all applicable laws, rules and regulations and you warrant that you will not use our services for fraudulent or unlawful purposes.

You will refrain from doing anything that we reasonably believe to be of bad reputation or likely to harm our reputation.

BOOKING

Reservations must be made at least six hours before the required pickup time.

If you need emergency or emergency service, please give us a call. We will try to help you but cannot guarantee that a driver and vehicle will be available at short notice.

Your reservation will be treated as a “reservation request” until you receive a reservation confirmation from us.

You can change or amend your reservation at any time up to twenty-four hours before the travel start time. Simply contact us by email, phone or using the site contact form. You can also log in and use your private account area.

You should allow sufficient time when booking your vehicle to allow for the check-in times required, for example, by your airline. Prestige Driver will not be responsible for any delay caused by your inability to allow sufficient time to reach your destination or if passengers are not ready to be picked up at the booked time.

You must reserve a vehicle size suitable for the number of passengers and luggage. We cannot guarantee to carry excessive amounts of baggage beyond what the vehicle is designed for. All luggage is transported entirely at your own risk.

Please note that a child, regardless of age, counts as a passenger.

Please check your booking confirmation carefully and promptly notify us of any errors. We will not be responsible for delays caused or costs resulting from your failure to provide us with correct information.

We are entitled to assume that anyone who cites the correct account number and customer name has the authority to make a reservation on behalf of the customer.

If you need to transport a wheelchair, please specify this when booking.

The driver will travel by the most suitable route during the day, unless otherwise specified by the customer, in which case additional charges may apply. Unless stated otherwise at the time of booking, we may not automatically be able to accommodate additional pickups or drop-offs, although every effort is made to meet these requirements. If our driver is asked to wait at the start of or during a trip, we reserve the right to charge the waiting time at our current standard rate.

We will make every effort to ensure that the vehicle (s) arrive at the requested time and place. However, we cannot accept responsibility for delays caused by circumstances beyond our control, such as mechanical breakdowns, traffic jams, traffic accidents or extreme weather conditions. We also do not accept responsibility for any consequential loss.

You agree to treat our drivers and staff, or the drivers presented to you by Prestige Driver with respect and not to damage their vehicles or engage in any illegal, threatening, harassing or abusive behavior or activity while driving. use of their vehicles or one of our Services.

Prestige Driver may, in its sole discretion, without liability and without giving reasons, refuse Services to anyone for any reason at any time. We also reserve the right to refuse entry to our vehicles to any person suspected of being under the influence of alcohol or drugs and / or whose behavior constitutes a threat to the safety of the driver, vehicle or other passengers inside the vehicle. We further reserve the right to terminate any trip due to unreasonable or inappropriate behavior by a passenger. If special cleaning of a vehicle is required because it has been left in unreasonable condition by a passenger / customer, we reserve the right to charge the cost of cleaning to the customer.

We reserve the right to replace any vehicle or driver / chauffeur. If this becomes necessary, without obligation, we will notify you in advance.

CHILD TRANSPORT

British law states that licensed taxis or private hire cars are not exempt from the law relating to children traveling in a baby / child seat. For health and safety reasons, Prestige Driver requires that all customers inform us of any traveling children or babies.

If you need a child seat for your trip, it will be the responsibility of the child's parents / guardians to provide one, install the seat in the vehicle and secure the child.

If you are booking a return trip and have your own child seat, the driver making your reservation will store your child seat for the return trip, please note that the installation of the child seat must be done by you.

CANCELLATIONS AND REFUNDS

If you need to cancel your reservation, please contact us as soon as possible.

You have the right to cancel your reservation up to XNUMX hours before the start of the trip, without giving any reason. You just need to let us know in advance by email, phone or using the contact form on the website. You can also log in and use your private account area.

If you paid in advance, we will refund your payment within 10 days.

If a reservation is canceled within twenty-four hours of the requested pickup time, we reserve the right to fully charge for the trip. If, however, the pick-up location requires the car to be dispatched more than twenty-four hours before the pick-up time, we also reserve the right to fully charge for the trip.

Our reservation cancellation policy states that we will reserve vehicle availability for you and then decline all other reservations for that vehicle at the time and date of your booked trip.

PAYMENT AND FEES

Unless otherwise indicated, all prices include any sales or value added taxes that may apply.

You agree to make full payment for any travel you take and / or in relation to the use of any of our services for which you have previously requested or booked, and we have subsequently confirmed and completed.

Prestige Driver can change the quote if there is a significant change to the original itinerary, for example the number of passengers or the type or size of vehicle required.

If you do not show up and contact our driver at the booked time and designated pick-up point, we reserve the right to fully charge for the trip.

We reserve the right to charge in full and not issue any refund if, after our vehicle has arrived, it turns out that the reservation was made for the wrong date, time, location and / or other incorrect or misleading information, or if, for whatever reason, the passenger leaves the collection point without notifying us.

JURISDICTION AND MISCELLANEOUS

This Agreement must be interpreted in accordance with Belgian law and you and Prestige Driver each agree to submit to the exclusive jurisdiction of the Belgian courts for any dispute or claim arising from or in connection with this Agreement.

You agree to indemnify us and fully defend us against any claim or legal proceeding brought against us by any other person because of your violation of these terms and conditions.

In accordance with Belgian law, smoking is prohibited in our vehicles.

Prestige Driver reserves the right to modify these terms and conditions and / or prices at any time. All existing reservations will remain at the rate indicated at the time of reservation.

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